IT Support Analyst

hrau.sarah

本帖发布于 澳大利亚
                本帖最后由 hrau.sarah 于 2014-3-26 22:23 编辑
A well known retail brand, is currently looking for a junior
IT Support Analyst / Desktop Support Analyst
to join their team. In this role you will deliver first class IT support to 450 users based in their head office and retail outlets as well as get involved in projects.
Responsibilities

Provide a professional IT service at all times by support over the phone, remotely and face to face

Monitor and report on the progress of service request activities and ensure support is carried out in accordance with agreed SLAs

Installation and maintenance of hardware

Identify problems and make recommendations for technical solutions

Develop technical processes to ensure maximum user efficiency

Liaise and manage 3rd party service providers

Required Background

A track record of delivering first class customer service as a Trusted Advisor to the business

Prefer an IT or Engineering degree

An exceptional written and oral communication skills

If you fit the skill profile and are looking for your next career move then please send your resume to [email protected]
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hrau.sarah

不错不错！

parkmumu

好吧,