Customer Service

hrau.sarah

本帖发布于 澳大利亚
                Company
We enable companies of all sizes to send and receive cross-border payments and manage foreign exchange. With deep expertise in moving funds around the globe, access to over 140 currencies, and a global financial network spanning more than 200 countries and territories, we help companies spend less time managing international financial transactions and more time growing their businesses.
We have extensive experience working with clients in a variety of sectors, including import and export, wine and spirits, agriculture, mining, and non-profit. We also offer customised solutions for legal, financial and educational institutions.
Role
This is a great opportunity for a motivated and driven person to join our Customer Service team in Melbourne.
Reporting to the Customer Service Manager the primary purpose of this role is to provide exceptional service delivery
in relation to payments, processing, online and other customer queries. You will also communicate effectively with relevant
departments as required.
Responsibilities will include:

To resolve customer queries/issues/requests as required and be the first point of contact for the escalation process.

Support
customer payment queries/issues providing regular updates on outstanding matters.

Develop knowledge of banking and payment practices to enhance effectiveness in resolving customer queries/issues.

Identify areas for process, product and system improvements to increase efficiency and service to customers.

Qualifications, Skills & Knowledge
The ideal candidate will have
excellent communication skills,
previous customer service experience is required but not necessary.
If you are interested in this job, please send your resume to hrau.sarah@gmail.com.
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jie1966

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