FREEDOM真是扯淡的商家 求助

cathy~~~~~

本帖最后由 cathy~~~~~ 于 2012-11-30 13:53 编辑
9月初在FREEDOM买了一套沙发 没怎么还价就算了 说最迟6周后送货 结果11月份头才送到 结果沙发居然2个部分是2种颜色。。。明显搞错了 结果又是打电话 又是拍照片 又把沙发套寄到悉尼总部 结果今天告诉我 1月份以后才有可能给我送来另外的，而且态度极差，我就火了 什么家具都是刚买的圣诞节前希望全部到位 还有不少朋友要来 结果沙发这样 然后我就要求退货 他们直接就是不可能， 我想请教下 首先我有没有立场要求退货，如果不行难道我就这么给他爱拖多久拖多久吗 什么机构可以投诉这种事情

bl_helen

本帖最后由 bl_helen 于 2012-11-30 13:55 编辑
投诉之。FAIR TRADING，或者ACCC，可以要求退货，赶紧投诉，晚了圣诞了他们就不管了。
不过现在再去买沙发，应该比较难圣诞前送货了

williamJC

go to Office of Fair Trading.

BurningDonkey

fairtrading
http://www.consumer.vic.gov.au/s ... ample-or-demo-model
Product does not match the description
Generally, a product must match its description (for example, on the label or in a TV commercial).
Even if you inspected the product before buying it and could have noticed a difference between the product and its description, the product must still match that description.
If the product is significantly different from the description, this may be considered a major problem and you are entitled to a refund.
Example:
Nicki buys a scarf described as ‘woollen’ in the store’s promotional catalogue. When she gets home, she discovers the scarf is actually acrylic. The product does not match its description, so Nicki has the right to return it.

Product does not match the sample or demo model

Generally, when you buy something based on a sample or demo model, the product must match that sample.
The store must give you a reasonable amount of time to compare the product with the original sample, where available.
If the product is significantly different from the sample or demo model, this may be considered a major problem and you are entitled to a refund.
Example:
Angelo orders a couch based on a sample of fabric. When his new couch arrives, it is a different colour from the sample. Angelo is entitled to return it and get a refund.

cathy~~~~~

最过分的是态度啊！！ 本来我说等等就算了 等过圣诞节就过分了 他一副他已经给厂家下了订单了我也9月份就付完钱 你没得退的态度

zhubin2

建议楼主还是退货吧，他们应该给退的，而且他们又有factory outlet专门卖这种次品。他们的沙发大部分是从上海附近的一个沙发厂做的，基本都是定做，所以有问题的话不会这么快给你换，除非是从某个店里面给你个展示品。

cathy~~~~~

这2部分连在一起的沙发 2个颜色。。。次品送我都不要

zhubin2

cathy~~~~~ 发表于 2012-11-30 14:13

这2部分连在一起的沙发 2个颜色。。。次品送我都不要
价格便宜点很多人愿意要，去ikea买个好看的套就可以了 呵呵呵呵。。。。

graceguo0609

If the product is significantly different from the sample or demo model, this may be considered a major problem and you are entitled to a refund.
Example:
Angelo orders a couch based on a sample of fabric. When his new couch arrives, it is a different colour from the sample. Angelo is entitled to return it and get a refund.
你就把这段贴给freedom告诉他们你准备向fair trading投诉。我想他们会及时联系你的。

bmatt

凭啥不能退货啊。。。太不靠谱了