|
|
发表于 2014-5-31 11:07:25
|
显示全部楼层
On this date and time frame, it will be required that you or someone else is available during the installation appointment as a Telstra contracted technician will attend to the site (the address where you have nominated your TPG ADSL2+ with Home Phone service be installed) to complete the connection.
When the Telstra technician arrives, they may require you to provide access to the "Network Boundary Point" of your telephone line wiring to complete the installation (which may include your telephone wall sockets). This is the place where your telephone wiring first enters your premises.
In some cases the Telstra technician is able to complete the installation without needing your assistance or contacting you.
Regrettably we are unable to inform you if this would be the case however after the installation time frame has passed you may try to connect your modem/router/telephone handset (using the instructions included with the modem/router) or contact our Customer Service Team on 13 14 23 to enquire about whether the installation was successful.
Installation appointments that are required to be rescheduled due to you not being in attendance or failing to provide access to the Network Boundary Point will result in additional charges.
The "Network Boundary Point" could be:
1. Your first telephone wall socket - this applies mainly for free standing premises like a house.
2. The Main Distribution Frame (MDF). This is a small telecommunications room in a common area within your block. This applies mainly for apartments, office blocks or larger business premises. In some cases, you may need to contact your building management in advance to arrange access to it.
3. The "network termination device" - this is a Telstra box externally mounted to single dwellings, individual living units or small business premises.
Important note:
Once TPG Home Phone service is installed, it may not be working due to any internal wiring required at your premises.
TPG's Home Phone service entails connecting the service up to the Network Boundary Point (see above).
Please be aware that any additional cabling, repairs or other work required in between the network boundary point and the telephone socket within your premises where you choose to connect your ADSL modem/router/phone handset is your responsibility. However generally, you shouldn't need any additional cabling work if you have a phone socket in your premises or if you are aware of an active phone service that has been connected in the past but this is still not a guarantee. Also if you wish to have the service delivered to a different wall socket or to multiple wall sockets in your premises, additional charges will apply.
If, in this instance, you are unwilling to engage a licensed technician to address the required cabling between the network boundary point and the location where you intend to use the service (even after the ADSL2+ with TPG Home Phone service has been installed), standard cancellation fees will apply.
If this appointment does not suit you and you wish to change, please choose an alternative date at least 8 working days from today.
Please reply back with your preferred day and if you prefer an AM (8am to noon) or PM (1pm to 5pm) appointment window AT LEAST 3 WORKING DAYS BEFORE the above installation date to avoid any additional fees.
To see additional fees please see ADSL2+ with TPG Home Phone Additional Pricing page
http://www.tpg.com.au/products_s ... dditionalprices.php
If you have any queries please do not hesitate to contact Customer Service on 13 14 23 or reply to this email.
We look forward to providing you with our ADSL2+ with Home Phone service very soon! |
|
雷达卡
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
千斤顶
