澳邮快递倒闭了吗？（AUEXPRESS）澳邮快递（Auexpress）大家一起投诉它

buyecheng · 发表于 2013-1-10 12:27:00

本帖最后由 buyecheng 于 2013-1-22 17:04 编辑 1 {|7 x$ I4 v, f2 y( E3 N% M2 @
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今天打电话一直没人接。前天打国内的查件电话，居然打不通了。大家注意啊
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请在BOX HILL住的同学求证一下。他们的地址在：
. |p( J! i, |/ b; y墨尔本公司联系人：MS. ELAINE- U" w: ~8 W6 b7 S3 h
电话：+613 9898 3688/ |& @# V# q0 y1 f: Y, m9 `
手机：045 049 3388; 045 008 3388# ]* H& f6 {4 i% t! y+ x% b
地址：1B AILSA ST, BOX HILL SOUTH
- o" |" C/ y1 h# S# E　　　VIC 3128, AUSTRALIA
" i! x$ u9 g& I' v1 b& oQQ: 22405794292 T2 s0 Q0 X- p8 y6 E6 y( F
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3 c" H4 w; [5 d' d1 [7 y我找他们解决问题。他们说会补发一箱子。说圣诞前解决。结果人家什么都不做。只说把那个邮寄错的箱子退给他们。太扯了。澳洲的中国邮寄真是快完蛋了。听说哪个国家都有留学生告中国的快递公司。这公司名
# l9 I) r3 ?# `; K7 F( lAuexpress - a) f4 ~4 S. P% M+ f% [* w2 a6 r# ~
大家寄东西尽量还是找鬼佬的。实在想找华人的也不要找这家auexpress。。。
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俩月了。我去，寄了俩月了，他们还在敷衍我，真他妈一群傻逼。
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我同时邮寄了两箱，第二箱被他们弄丢了。现在人家说正在查，我4天前问他们，他们说24小时给我回复。到现在没信。8 F7 G2 Y$ t5 n8 e# X6 p3 y5 O3 g
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投诉网址：前面加3W
5 W( ?+ P4 P. Eaccc.gov.au/content/index.phtml/itemId/54217) A0 F1 m! |8 |
投诉电话：1300 302 502) Q% y! O% A1 I$ B) X7 O
/ P- {. M; T+ z一起投诉他们，他们会尽力解决的，不然他们会使劲拖着，最后不了了之。
: ^1 A( M+ v7 a6 }0 C- Y( `* V4 G以下是ACCC的回复：
: B6 z5 g7 b% L+ A1 `Thank you for contacting the ACCC.
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, I- J- \! ~1 |/ c: O# HWhere possible the staff of the ACCC Infocentre will phone and discuss your inquiry/complaint. This provides an opportunity to better understand your questions and provide a more useful response. The matters you have raised will receive attention by ACCC staff.
2 z7 C! I7 ?6 l6 k! G: P) ~7 ]* c联系我时请说明是在亿忆论坛看到的，谢谢!
小提示:
联系我时，请说是在澳洲论坛上看到的，谢谢！
转载请注明,信息来自: 澳洲论坛

buyecheng · 发表于 2013-1-10 12:31:00

回复 buyecheng 的帖子. b) T8 @* B3 m+ m/ \& D7 L( M
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小提示:
联系我时，请说是在澳洲论坛上看到的，谢谢！
转载请注明,信息来自: 澳洲论坛

公主不哭 · 发表于 2013-1-11 08:18:00

我也遇到同样的问题,收到的东西是打开的,乱七八糟的放在里面,到国内后盒子和快递公司都换了~
小提示:
联系我时，请说是在澳洲论坛上看到的，谢谢！
转载请注明,信息来自: 澳洲论坛

buyecheng · 发表于 2013-1-12 11:11:00

ACCC给的回复：
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Thank you for your email of 3 January 2013 to the Australian Competition and Consumer Commission (ACCC) regarding the undelivered baby formula that you ordered for your friend. Your reference number for this matter is 404099.
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7 O' w% e, d, NBy way of background information the ACCC is an independent statutory authority responsible for the administration of the Competition and Consumer Act 2010 (the Act) which is designed to encourage fair trading and discourage anti-competitive conduct through a specific set of competition and consumer protection rules. The Act incorporates consumer protection provisions that are administered by the ACCC, together with state fair trading offices and the Australian Securities and Investment Commission, offering a uniform consumer protection law across Australia. This uniform legislation is collectively known as Australian Consumer Law (ACL).: Z% ^2 ]2 Y, h: a6 B; I
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The matter you have contacted us about may raise issues in respect of the provisions of the ACL. Those provisions include a prohibition of conduct in trade or commerce that is misleading and deceptive or is likely to mislead or deceive. For this reason I have recorded your complaint in the ACCC’s national database.! q8 p* u1 Z7 w# j' A1 p7 P2 t7 m
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In general the ACCC deals with complaints at a national level or those affecting many consumers. Local fair trading or consumer affairs agencies are best placed to assist with localised or individual disputes and can suggest a range of strategies that you may wish to explore to resolve your concerns. They can also provide information on how to make a claim through the small claims court or tribunal should this become necessary. Finally, they can conduct their own investigation if they have evidence of systematic breaches of their legislation.
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* T- X; x3 r3 OIn your case we consider that Consumer Affairs Victoria is best placed to assist you with your matter. The Department of Consumer Affairs can be contacted on 1300 558 181 or consumer.vic.gov.au
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Please note that your matter is also important to the ACCC as it assists us in determining issues with national or wider public interest implications. We closely study the patterns of complaints that we receive to ensure that our enforcement and education actions are focused on the areas of greatest concern to Australian consumers.
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9 I3 S/ p]B1 m9 CThank you for contacting the ACCC and I trust this information is of assistance.
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% W+ I' b, H" w8 V7 R: GYours sincerely
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Isabel
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ACCC Infocentre! Q& H2 j" h; p3 C" H
( V3 O% \1 U' m/ Q% }1300 302 502
小提示:
联系我时，请说是在澳洲论坛上看到的，谢谢！
转载请注明,信息来自: 澳洲论坛