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发表于 2014-5-31 22:06:07
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Hi Kyle
There must have been a misunderstanding we will not keep your entire deposit there will be some refund but have spent some small amount of money on preparing the project. I am open to discussionswith you on this, I will bring my best offer to the table and we will change your floor plan to your liking. As I mentioned we will customise to your liking.
A way of still securing your discount and maintain the past base price is to let the deposit remain with us. If we refund and re-deposit then there will be an increase in base price which maybe $4000 as base price rising occur quarterly to cater for material and labour increases in the building market.
If you find a builder which provides you a better offer and service we can’t match I will give you the money back.
We are a reputable company and I will be more than fair and reasonable to whatever actions you would like to take and ultimately the decision is yours.
Regards,
Hi mark,
We have been think about our building process, we still will considering what Simons can offer us, but we need our deposite which is $1000 back strait away, I m not very happy what you said to me last time about you can not give me my money back, if this is what simonds does, I will not build with simonds at all and I won't even think about it. During last 4months what u did is a smaller floor plan for us and a higher price than we ask, it is over our budget and we are very worry about our house quality and timing, please don't tell me you have spend money on the drawing because this should be done 3month ago and should be done it correctly, I won't pay any money for a wrong floor plan and it has been delayed for 3months. As I said we need our deposite back then we can talk about our building process again. Ok ?otherwise we won't Have any patience and confidence to build with simonds. If you are not give our $1000back, we will complain to head office also we will complain it to fair trade association. There was not any point we put deposite that early because Paul told us that $1000 is refundable, if you not give us back at this stage we won't trust simonds at all and simonds will get bad reputation.
Thanks
Good afternoon Kyle
I am Operations Manager of the Victoria Country Western Region. I have just been informed of your cancellation due to lack of progress of your file. Unfortunately your previous CRC has been absent and this is why Emma Bradshaw has called in substitute at a later than expected time frame.
I assure your file has been well and truly underway and drawings are almost complete and we will have a full contract with estimates to present to you on Monday. I can forward these detail drawings for you to view at your convenience and also sit down and discuss the issues at hand. I assure that there will be the utmost matter of urgency put on your file as I will see to it personally.
Please call me on the below number to discuss to organise a meeting at your
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雷达卡
