吐槽energy Australia！

bennytang

1:去年，刚租下房子的时候，仅联系了energy Australia，给16%的折扣，结果老不来账单。我打电话过去知会，结果倒好，EA没来账单，另外一家Australian Power&Gas，狂发账单和催款信给我，其折扣很低，费用较高，中间还威胁断电！
我被两家皮球踢来踢去n次！甚至我回国了，都担心家里人是不是被断电了。搞来搞去，搞的心力交瘁，终于时隔8月，总算EA来了账单。APG也不来骚扰了。
2：今年，gas账单又弄错了。明明我们是按时交钱的，结果8月12日发一封信要求补交折扣部分的钱，8月14日又收到一封新的账单，是上个季度的总账单，又把折扣部分算进去了。换句话说，如果我傻乎乎的付钱，就要不应该付的钱支付两次！
我打电话过去说了，人家承认有问题，但是到今天新账单还没有来！这效率！我不管3721，把我认为对的钱先付了。
昨天打电话过去，要等60分钟，同时，居然提示音中都有，最近把折扣搞错了，请大家见谅！
3：我好心的顺便提醒他们，电费账单怎么又10个月没来了？结果，今天我一下收到两个账单，正准备支付，再一看，大惊失色：居然是把去年已经支付过8个月的账单，分为两个账单，要我再付一次！！
明天我打最后一个电话，如果不能解决，决定照这个连接，投诉他们
http://www.oursteps.com.au/bbs/f ... p;extra=&page=1
真没见过这么神经病的账单！求安慰。

weiweizx

安慰一下，用了三年貌似还没遇到错，不过也想换掉了

75435

本帖最后由 75435 于 2013-9-3 22:16 编辑
我也是去年转给EA的，16%的折扣。
接下来Energy Australia每张单都有错，太奇葩了。
每次收到单都得打电话，电话一等就是30分钟以上，
每次投诉后都改正过来了，然后下次继续错。

jqjqjq

一样，发给我去年5到8月的账单，我也没注意就付了。结果又来了一份一样的日期但是金额不一样，幸亏我看了一眼没付，但是发现我去年曾经付过了5月到8月电费，结果等于我多付了一遍，打电话过去ea 等了一小时后说我去年没付，我说我每次接到账单马上都服了，他们说他系统里显示没有，我现在手头也没有证据，正想办法投诉呢。关键我不想再因为电费这点儿破事儿天天跟他们捣鼓了。一群TM臭废物。

bennytang

75435 发表于 2013-9-3 21:51

我也是去年转给EA的，16%的折扣。
接下来Energy Australia每张单都有错，太奇葩了。
每次收到单都得打电话 ...
请问你发email的地址是什么？
我之前发过email，好像没有反应啊！

bennytang

jqjqjq 发表于 2013-9-3 22:01

一样，发给我去年5到8月的账单，我也没注意就付了。结果又来了一份一样的日期但是金额不一样，幸亏我看了一 ...
投诉吧！

75435

bennytang 发表于 2013-9-3 22:02

请问你发email的地址是什么？
我之前发过email，好像没有反应啊！
这一次我发email也没反应，打电话投诉的。
打那个1800开头的免费电话。

2013-9-3 22:15:10 上传
下载附件 (6.13 KB)

bennytang

想了想，觉得打电话实在太浪费时间和精力了，直接投诉
到http://www.ewov.com.au/complaints/new-complaint-form，填了这个表格，等结果：
Customer Number: 6033 xxx xxx
Account number: 7489 xxx xxx
From Jun to Dec 2012, EA didn't send me any electricity bill. After I called them at least 4 times, they finally sent me the bills from Jun 20 to Nov 6 2012. My record showed I've paid on Jan 25 2013.
After that I didn't receive any bill again. I called them. Yesterday I got the 2 bills  which are for Jun 20 to Aug 6 and Aug 7 to Nov 6, 2012.
But I've already paid them and I still didn't get the latest bill from Nov 7, 2012 to present.
I really don't want to waste time and money again for the long queue of the call center.
在这一栏：What are you seeking to resolve this complaint?我填了：
1: Recall the bill from Jun 20 to Nov 6, 2012.
2: Send me the bill from Nov 7 2012 to present.
3: Compensate me for my time loss and bad mood.

bennytang

gas也来一个：
Customer number: 6033 xxx xxx
Account number: 5575 xxx xxx
I received gas bill for 18 Apr to 17 Jun 2013 and paid them in time. I paid on Aug 5, 2013. The Due date is Aug 7, 2013.
But on Aug 12, EA sent bill to me and ask me to paid for the overdue fee: 36.36 AUD. And on Aug 14, EA sent me bills again including the fees from 18-Jun-2013 to 13-Aug-2013. But the 36.36 AUD overdue fee are also included, which means I need to pay the overdue fees for 2 times that actually I am not supposed to pay.
I called EA twice and EA admitted it's their problems but till now I didn't get the updated bill.
To avoid to pay overdue fee again, on 28-Aug-2013, I paid AUD319.02, which I think the correct amount.
I tried to notify EA in yesterday morning, but I was put into an about 60-minutes waiting queue. I have to give up.
在这一栏：What are you seeking to resolve this complaint?我填了：
1: cancel the wrong overdue fee
2: send me the correct bill.
3: confirm that they received the payment on 28-Aug-2013.
4: compensate my time loss and bad mood.

bennytang

太节约时间了！我花20分钟就搞定了。要知道现在给EA打个电话，等都要等40-60分钟。
恨恨的等结果。