吐槽Energy Australia，告诉大家我被坑的经历。

lyrobbie

合同不能随便签。这里很讲究这个，一定要注意了。

dayu

那些敲门的真的很恶心。

phq

有个每天的surcharge吧，即使不用，每天也要交。

microhp

自己的例子是这样的，EA打电话给我让我Renew了三年新合约给我16% Off，我有问过Rate有没有更改，电话那边口口声声说没变化。结果我收到的Bill里面Rate比之前的高，我打电话过去询问，他们倒是反咬一口说我没有自己看Welcome Package，Cooling Off之间也没要求不接受新和约。搞得超级不爽，最后各种威逼利诱给我了100刀的Credit签合同一定要看Welcome Package啊，不要想当然

ddxx365

此EngergyAustralia不是以前的，以前的EnergyAustralia已经改名为Ausgrid，他们也就放弃了EA的名字。
现在EA是被China Light and Power (CLP) 香港公司所有。

oshibori

天下乌鸦一般黑，到底用哪个公司最省心

Roujuzi

microhp 发表于 2014-1-14 11:16

自己的例子是这样的，EA打电话给我让我Renew了三年新合约给我16% Off，我有问过Rate有没有更改，电话那边口 ...
是的，一定要看他的welcome package。而且上面的筒子说得很好，一定要让他们把承诺的通过邮件发过来，现在一些service provider会主动这样做，有利于减少disputes和unhappy customers。
过几个月买好房子需要找新的energy supplier,希望有人能推荐靠谱的，诚实的商家。

fangjinghua

Roujuzi 发表于 2014-1-14 18:15

是的，一定要看他的welcome package。而且上面的筒子说得很好，一定要让他们把承诺的通过邮件发过来，现 ...
Customer service was non-existing when I was with them. The call center was just hopeless and was not able to set up my gas account for almost 6 months time. Then I switched to AGL and the account was set up straight away, and EA didn't charge me for the service and usage over that period. For me it was a good thing, but for other customers that require good customer service and billing process, it will be a nightmare.

Roujuzi

fangjinghua 发表于 2014-1-15 13:29

Customer service was non-existing when I was with them. The call center was just hopeless and was  ...
Yes, I feel the same. After I spent nearly an hour writing a complaint letter to them, of course in a very polite way, they just replied that they want to apologize sincerely and they will pass my feedback on to the sales consultant's manager. (sales consultant is Adam Smith, the guy who approached me in the first place and gave me all false and misleading information to trick me into EA's contract)
I doubt they will actually do that and I don't trust them anymore.

joeventus

本帖最后由 joeventus 于 2014-1-15 16:56 编辑
电商没有一个好的。。
我签origin的时候说是给我160的rebate
welcome Letter 寄过来的时候居然没有了。。
打电话去要，转了3,4次不同的部门，终于把这个offer补上，但过了大半年我这160的rebate影都没有。。。
最好每次打电话去电商要记住他们的工号，call reference number
如果可以的话用你的电话录音。。
我现在没时间跟他们闹着160的rebate了。。